Animated experience — Fraud, investigations & integrity
From Whistleblowing to Remediation
01 — Prevention and fraud risks
Prevent before detecting: map fraud scenarios, assess net risk and link each scenario to testable preventive and detective controls.
- Fraud scenarios — Describe plausible schemes by process: purchasing, payments, assets, data, third parties.
- Net fraud risk — Assess exposure before and after controls, and identify insufficiently covered areas.
- Anti-fraud programme — Articulate policy, awareness, reporting channel, preventive and detective controls.
- Deliverables
- Fraud risk map · Scenario library · Anti-fraud programme
- Interactions
- Executive management · Audit committee · Compliance & ethics · Finance
- Competencies
- Fraud Risk Management · Financial and operational controls · Integrity & governance · Professional judgement
- Expected outcomes
- An explicit anti-fraud framework, linked to processes and key controls
02 — Reporting and triage
Receive a report within a confidential framework, assess its credibility and decide whether it warrants a formal investigation.
- Report intake — Log the alert, protect the source's identity and secure the initial elements.
- Preliminary assessment — Assess plausibility, potential severity and available objective evidence.
- Conflicts of interest — Exclude any involved individuals and ensure the independence of the investigation team.
- Deliverables
- Report intake form · Preliminary assessment note · Opening decision
- Interactions
- Reporting channel · Ethics & compliance · Legal · Human resources
- Competencies
- Investigations & evidence · Integrity & governance · Confidentiality · Leadership & stakeholders
- Expected outcomes
- A traceable and confidential handling of every report received
03 — Investigation scoping
Scope the investigation: define the perimeter, formulate testable hypotheses and establish a proportionate and documented work plan.
- Scope and objectives — Delimit alleged facts, period, entities and persons subject to verification.
- Working hypotheses — Formulate refutable hypotheses, distinguishing facts, indications and assumptions.
- Protocol and team — Define methods, sequencing, resources, confidentiality and communication rules.
- Deliverables
- Scoping note · Investigation plan · Confidentiality protocol
- Interactions
- Legal · Security · IT · Executive management
- Competencies
- Investigations & evidence · Fraud Risk Management · Planning · Executive communication
- Expected outcomes
- A scoped, proportionate and defensible investigation
04 — Evidence, data and analytics
Collect and protect information, preserve the chain of custody and leverage data analytics to reveal anomalies and weak signals.
- Collection and protection — Secure relevant documents, transactions and data, in compliance with the legal framework.
- Chain of custody — Trace the origin, integrity, access and preservation of each piece of evidence.
- Analytics and anomalies — Cross-reference data sets to detect discrepancies, duplicates, patterns and weak signals.
- Deliverables
- Evidence register · Data analyses · Documented investigation file
- Interactions
- IT & data · Finance · Data protection · External experts
- Competencies
- Data, analytics & AI · Investigations & evidence · Financial and operational controls · Documentary rigour
- Expected outcomes
- A sound, traceable and usable body of evidence
05 — Interviews and findings
Conduct interviews within a fair and adversarial framework, then convert the gathered elements into factual findings and root causes.
- Interviews — Prepare, conduct and document interviews while ensuring fairness and confidentiality.
- Right of reply — Allow involved persons to respond to the factual elements concerning them.
- Findings and causes — Structure each finding using the 5C method and trace back to root causes.
- Deliverables
- Interview reports · Structured findings · Root cause analysis
- Interactions
- Involved persons · Human resources · Legal · Management
- Competencies
- Investigations & evidence · Remediation & root causes · Ethics and fairness · Leadership & stakeholders
- Expected outcomes
- Factual, adversarial and well-substantiated findings
06 — Reporting and remediation
Report confidentially and in a decision-oriented manner, then turn findings into tracked remediations and lasting strengthening of integrity.
- Investigation report — Present facts, evidence, causes, consequences and recommendations in a defensible manner.
- Decisions and follow-up — Inform disciplinary, legal or organisational follow-up decided by the organisation.
- Remediation and monitoring — Track action plans, strengthened controls and actual evidence of implementation.
- Deliverables
- Confidential investigation report · Remediation plan · Tracking of actions and evidence
- Interactions
- Audit committee · Executive management · Legal · Internal audit
- Competencies
- Integrity & governance · Remediation & root causes · Executive communication · Tools & frameworks
- Expected outcomes
- An organisation that learns from the incident and permanently closes the gap
